Career Opportunities

 We Are Hiring!

If you are passionate, experienced, always up for some hard work and some fun, join us at Sasha's Fine Foods.

 Last Updated: 21 October 2021

 

Our Team Values

  • We always show Respect to each other
  • We are Open to feedback & new ideas
  • We are Honest with ourselves & others

 



Delivery Driver, Full-Time

Responsibilities

  • Deliver customer’s orders to their door on time and in full
  • Ensure all customer orders are delivered in a way that ensures complete customer satisfaction – deliver all orders with a smile!
  • Work with our warehouse team to ensure on time departure
  • Work with our customer service team to ensure any early or late deliveries are logged and customers are contacted accordingly
  • Accurate completion of all paperwork (physical or on delivery app)
  • Ensure our fleet of vans are kept clean and tidy
  • If required, to support our warehouse team for short periods of time

 

Required Skills & Experience

  • A passion for driving, meeting people & working in a small, fast-paced, constantly changing food retail environment
  • A valid driver’s license
  • Customer focused – ability to speak English clearly
  • Able to use delivery apps to confirm delivery timings
  • Rostered either morning or afternoon shifts, 5.5 days/week, OT paid
  • Physically fit – the role will require lifting, picking and carrying crates
  • Of benefit: a good knowledge of Singapore’s road network

Other Important Information

  • Chiller truck is not allowed to drive home
  • Cash card and fuel is provided
  • Uniform (polo shirt) is provided

This is a great role for someone that is hard working, has a “can do” attitude and is energized at the thought of being part of a team working for a fantastic growing Singaporean brand and we offer a respectable remuneration for the suitable candidate.

Salary & Remuneration package shall be discussed during interview.

If you are interested, please submit your CV with covering letter to christina@sff.sg.



Warehouse Assistant

Role Overview

We are looking for someone with a great attention to detail and passion for quality and accuracy within operations.  You will be supporting the accurate receipt of inbound deliveries, conducting stock checks, documenting warehouse transactions and quality control within our chilled & frozen environment. You are expected to work with internal and external peers to accomplish this work.

Key Responsibilities

About the Role

  • The role is full time, based in Jurong, Singapore (subject to Covid-19 restrictions)
  • You will report in directly to the Warehouse Supervisor
  • Work is 44 hours, 5.5 days a week, 7am-4pm Mon-Fri, 8am-12n Sat
  • Overtime paid
  • Renumeration: $1.8-$2.1k, subject to experience

Responsibilities

  • Responsible for the day-to-day warehouse operations including receiving, storage, and picking
  • Supporting on actions such as stock level & shelf life checks
  • Updating system records and space allocation
  • Ensure all warehouse operations work processes are in accordance with the established procedures and standards
  • Maintain good housekeeping and security in the warehouse
  • Executing other duties as assigned

Key Requirements

  • A positive, team player and friendly personality with a ‘can-do’ attitude
  • 2+ years’ experience in a cold room environment
  • Possess working knowledge of temperature sensitive goods
  • Possess working knowledge in warehouse operations and shipping
  • Forklift licence is a plus
  • Open minded and willing to adopt to fast changes

If you are interested, please submit your CV with covering letter to application@sff.sg.


 
Customer Service Assistant

Role Overview

We are looking for a high energy, motivated and experienced Customer Service professional, who can take our Customer experience to the next level.  Our customers are at the centre of everything we do and we are proud to have a reputation for best in class service.  With the growth of the business, we want to make sure we retain this experience but use technology to create a scalable customer service solution.

Key Responsibilities

Customer Experience

  • Responding to general enquiries, customer orders, feedback
  • Manage refunds and payment links, setting up discount or credit codes
  • Answering customer emails, calls and chat messages
  • Systemically amending customer orders if there are swaps or items out of stock
  • Systemically dispatching customer orders from our inventory management system
  • Contacting customers regarding delivery issues, swaps or OOS items
  • Sharing responsibility for route planning our customer delivery fleet, including any agreed customer redeliveries
  • Weekly reporting on customer service metrics and use this data to drive positive change in service level & customer satisfaction ratings
  • Help deliver projects across the Customer Service team to help us resolve customer issues better and faster

General Administration

  • Customer invoice preparation
  • Customer Payment tracking and outstanding invoice management
  • Filing and organisation of orders

Key Requirements

  • Passionate about high quality sustainable meat & seafood
  • Prior Customer Service and/or Administrative experience
  • Excellent computer skills, including proficiency in Excel, Word & PowerPoint
  • Excellent communication & interpersonal skills and phone manner, fluent in English
  • Positive and can-do attitude

About the Role

  • The role is open for Singaporean/PR Holder
  • The role is full time, based in Jurong, Singapore
  • You will report in directly to the Customer Service Executive
  • Work is 41 hours, average 5 days a week, including rotating Saturdays or Sundays
  • Earliest start 7am & latest finish 9pm (earlier finish time on weekends)
  • Remuneration $1.8-$2.4k, depending on experience

If you are interested, please submit your CV with covering letter to application@sff.sg.

 


 

Head of Marketing

Role Overview

Sasha’s Fine Foods continues to enjoy strong growth ahead of the market. We believe that investment in marketing is key to this success. Reporting directly to the General Manager, the Head of Marketing is responsible for planning and executing a compelling and exciting marketing strategy. Central to this is balancing acquisition and brand awareness with driving retention and customer loyalty. We are looking for a strategic, data-led marketer who enjoys working autonomously and thrives in a fast paced entrepreneurial environment.

Key Responsibilities

Marketing Strategy

  • Develop and implement industry leading acquisition and retention
  • Drive profitable revenue growth through higher conversion, frequency and AOV
  • Manage the marketing budget to optimise for ROI & brand objectives
  • Marketing Calendar
  • Create & plan promotions and campaigns to delight new and existing customers
  • Identify the right opportunities and execute brand building work at industry events
  • Plan & coordinate the optimal timing of all new product launch campaigns, working closely with Merchandising and Supply Chain

Customer Experience

  • Oversee content and creative produced for website, to deliver enhanced web UX
  • Build robust EDM strategy & optimise email experience
  • Shape our loyalty programme and drive higher participation among customers

Performance Marketing

  • Leverage agencies to deliver marketing objectives via using digital channels
  • Track and improve marketing KPIs: ROAS, CPA, Conversion %, CPC
  • Work with Marketplace & Affiliate partners to oversee and analyse performance of marketing

Customer Analytics & Insights

  • Undertake analytics (Shopify, GA) to gain key insights on product purchases and customer behaviour to help support decision making on acquisition and targeting
  • Identify high priority customers, develop customer profiles and missions build targeted strategies to recruit, retain and grow their annual value
  • Leverage network, partners and analysis to build insights suite for market, competitive and consumer trends

Brand & Content

  • Build Sasha’s Fine Foods brand across channels – incl. PR & influencer engagement
  • Provide creative direction for content development across all channels and asset types

Leadership

  • Lead and develop the expanding marketing team
  • As part of leadership team, inspire the business to drive innovation and commercial success
  • Embody the mission and vision of the business in all internal & external conversations
  • Help to develop and deliver an empowered, exciting culture across the business

Key Performance Indicators

  • Sessions & Conversion
  • Frequency & Average Order Value
  • Acquisition & CAC
  • Retention & CAR
  • NPS (Net Promoter Score)

Key Requirements

  • At least 5 years of Marketing experience in a consumer facing e-Commerce business
  • Excellent understanding of Digital Marketing concepts and best practices
  • Experience across earned, owned and paid channels (esp. social, search, display, EDM)
  • Excellent communication and interpersonal skills
  • Experience in asset development and creative content writing
  • Analytical mindset and critical thinking – incl. Google Analytics
  • Team Management experience
  • Proficiency in Shopify a bonus
  • Experience in tech/online/start-up workplace an experience

Remuneration: Competitive, depending on experience

If you are interested, please submit your CV with covering letter to application@sff.sg.