Important Notices

Coronavirus: Preventive Measures

In light of the evolving situation on the 2019 novel coronavirus, we have implemented a range of precautionary measures at Sasha’s Fine Foods, as per Ministry of Health guidelines. We want to reassure our customers that the safety and well-being of drivers, staff and customers remains our top priority.

Orders & Delivery

  • Purchase Limits: To ensure that more customers have access to essential groceries,  we will be setting a purchase limit of 2 repeat items on high demand products and 4 repeat items on all other products. We urge customers to only buy what they need and not to stockpile. Rest assured that we are monitoring stocks very closely to maintain strong levels across our supply chain.

  • Contactless Deliveries: We have implemented a stricter social distancing rule during delivery. Upon reaching your home, drivers will ring the bell, leave your bag of groceries at the door and maintain a 2-metre distance while waiting for you to collect your items.

  • Use of Plastic Bags: We are temporarily suspending our use of reusable crates and will instead deliver all produce in plastic bags for safety reasons. We are hopeful that this will be a temporary measure and encourage all of our customers to reuse plastic bags where possible.

  • Proof of Delivery: We are also temporarily suspending the need for customers to sign invoices to minimise contact. Drivers will instead take a photo of the items at your door as proof of delivery and place the invoice in the bag. Rest assured that our drivers will not leave your purchases unattended and we will communicate any changes to your order or delivery time on the day itself

  • Temperature Screening: All our drivers and staff are undergoing daily temperature checks at work. 
  • Drivers and Vans: Drivers are washing their hands with soap every 2 hours. All delivery vans are equipped with hand sanitisers and anti-bacterial wipes, and drivers are trained to wipe down van interiors and delivery trays at regular intervals. 
  • Additional Screening: Our drivers also have to undergo additional checks and health declarations at certain residences. As such, each delivery now has additional steps involved and we seek your understanding if yours takes longer than expected.

Product Availability

  • Supply Chain: As you may know, many of our products are imported from overseas. Due to the direct relationships we have with our farmers and producers, we are able to work closely with them to minimise disruption to our supply chain and ensure that our warehouse remains well stocked.
  • Offline Availability: If you are unable to secure the delivery slot of your choice, you can still shop a selection of our bestselling products at The Providore Downtown.

Your feedback is very valuable to us so please do not hesitate to reach out with any questions.